Dive deeper into customer feedback and interviews with our new customers feature. You now have the power to tag customer-level information directly to feedback notes and interviews.
This simplifies the process of closing the feedback loop, tracking individual contributions, and organizing feedback notes and interviews by customer profile. This also improves the experience and use cases for search and filtering.
We have also updated our Slack integration to enabled customers to be tagged directly from a message in Slack.
Transcription improvements
We've upgraded our interpreter models that leverage AI to compute transcriptions, achieving a significant advancement in performance.
Our latest update boasts a transcription accuracy improvement by an impressive 18%, ensuring that our translations are closer to perfection than ever before.
Moreover, we've managed to enhance processing speeds by 15%, leading to quicker turnarounds and more efficient workflows for all our users.