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August 18, 2023
Zapier integration

Our Zapier integration is here, opening up a world of possibilities by connecting Orbit with thousands of tools. This allows you to effortlessly funnel customer conversations, surveys, feedback, and a comprehensive suite of customer data directly into your Orbit workspace. As we expand our integration capabilities, you'll be able to automate the creation of feedback notes from various sources like Intercom chats, Zendesk tickets, Salesforce entries, and responses from survey platforms such as SurveyMonkey, Typeform, and Google Forms.

This integration bridges the gap between the various tools used to capture feedback and Orbit, providing you with a centralized hub for all customer interactions and insights. Whether it's tagging conversations, triggering actions based on email keywords, or capturing survey results to identify trends, our Zapier integration streamlines these processes. By automating these tasks, you can respond to customer needs more quickly and develop insights that drive product improvements, making your workflow more efficient and responsive than ever before.

Customers improvements

Based on your feedback, we've enabled the creation of people that are not linked to a company entity.

You can now also attach a profile picture to a person. Alternatively, you'll see the logo of their company or an avatar with their name initials.